Technical Support Engineer - Bilingual
ConcentrixWhat You'll Do
Investigate, troubleshoot, and resolve medium- to high-complexity incidents related to corporate applications. Provide Level 2 technical support by analyzing logs and performing diagnostics. Execute maintenance activities and planned changes in alignment with established procedures. Monitor compliance with agreed SLAs and contribute to process improvement initiatives.
What We're Looking For
3+ years of experience in system support or IT operations. Degree in Information Technology, Computer Science, or a related field. Knowledge of corporate platforms and database integrations. Fluency in Portuguese and English is required.
What We Offer
The position offers a hybrid work arrangement in Curitiba. Employees will be part of a recognized company with a strong culture and opportunities for career growth.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
English
Employment Type
Full-time
Work Mode
Hybrid