Senior Service Operations Analyst

Coordinate Problem Management activities, including tracking problem records and closure steps. Schedule and support root cause analysis sessions, ensuring outcomes are documented. Create and maintain dashboards and reports to share operational insights and trends. Support Change Management by reviewing change records and coordinating change and release activities.

3+ years of experience in IT service operations or similar roles. Working knowledge of ITIL practices, such as Incident, Problem, and Change Management. Experience with tools such as ServiceNow, Jira, and/or Confluence. Strong analytical skills and experience with reporting tools like Excel, Power BI, or Tableau.

This is a fully remote job opportunity. The company offers a range of benefits including medical, life and dental insurance, paid time off, and education reimbursement.