Supervisor(a) de Atendimento Ao Cliente - Pós-Venda

Manage daily operations by monitoring queues, volumes, and post-sale channels to ensure fluidity, quality, and productivity. Track service levels, average handling time, and customer satisfaction metrics. Lead and develop the customer service team, providing performance feedback and training. Support the implementation of digital channels and identify opportunities for process improvements.

Bachelor's degree in Administration, Service Management, Engineering, Communication, or related fields. Experience in leading customer service teams, preferably in post-sale operations. Familiarity with digital channels and automation tools. Strong analytical skills for data-driven decision making.

The position offers participation in profit-sharing, meal vouchers, health and dental insurance, access to a gym, and unlimited access to various courses through the Localiza University.