Escalated Support Specialist
WiseCore Responsibilities
Manage escalated cases and high-risk vulnerable customer cases by reviewing urgent complaints and analyzing their details. Conduct root cause analysis by gathering data and collaborating with different teams to understand issues. Draft detailed responses to customers, ensuring fair and quick resolutions while challenging processes when necessary. Participate in retrospective meetings to discuss findings and identify systemic issues.
Requirements
Excellent written and verbal English skills. Experience in a customer-facing role, particularly with complaints or vulnerable customers. Ability to perform root cause analysis on complex problems. Strong communication skills and a collaborative mindset.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote