IT Support Engineer L2

Handle L1 escalations including intake, triage, diagnosis, and resolution of tickets. Provide onboarding and offboarding support by creating and deprovisioning accounts in corporate SaaS tools. Respond to incidents such as phishing and account compromises, following documented playbooks for containment and remediation. Drive automation and integrations to improve efficiency and reduce manual work.

5 years in IT support with at least 3-5 years at L2/Sysadmin level. Strong troubleshooting skills and hands-on experience with macOS administration. Proficient in Google Workspace administration and understanding of security incident handling. Ability to write and maintain documentation and mentor L1 support staff.

The company offers private medical insurance for employees and their families, 20 paid vacation days per year, and 15 paid public holidays. There is also assistance for home office setup and opportunities for professional development.