Safety Event Review Supervisor-2
SamsaraCore Responsibilities
This role involves leading a team of Safety Event Review (SER) agents, focusing on mentoring, coaching, and operational oversight to ensure high-quality and efficient review of AI-detected safety events. Key duties include monitoring queue health, maintaining schedules, conducting quality audits, and acting as the first point of contact for escalations.
Requirements
Candidates must have at least one year of leadership experience as a supervisor in a high-volume contact center environment and must be bilingual in English and Spanish. A driver's license is required, along with a strong understanding of driving and traffic norms, and familiarity with coaching models.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
Remote