Analista Informações Gerenciais SR
BradescoWhat You'll Do
Map and evolve fraud prevention journeys, identifying friction points and process failures. Monitor key service indicators, complaints, and customer experience. Analyze contact causes and complaints to identify root causes and preventive actions.
What We're Looking For
Experience in process management and improvement. Experience in mapping customer journeys and customer experience. Knowledge of Excel and PowerPoint.
What We Offer
Hybrid work model with 3 days in the office. Opportunities for learning and growth within the company.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Hybrid