Customer Experience Associate III
ConduentCore Responsibilities
The associate is responsible for the end-to-end resolution of customer issues by assessing calls and identifying specific customer needs. They perform routine call center activities and escalate complex issues to senior levels while adhering to company policies and SLAs.
Requirements
Candidates should possess a developed skillset in operational processes and the ability to work with limited supervision. Vocational training, certifications, or equivalent experience in a technical or business support role are required.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site