Analista de Mesa de ayuda
Urbvan by KolorsCore Responsibilities
The Help Desk Analyst is responsible for registering, analyzing, and tracking operational or technical incidents, identifying root causes and proposing corrective actions. They also prepare periodic and special reports to monitor performance, detect trends, and support decision-making with clear, accurate, and timely information.
Requirements
Candidates need at least one year of experience in similar roles involving incident management and resolution, along with one year of experience using CRM tools like Hubspot and Admin. Key requirements include managing incidents, analyzing data for root causes, generating performance reports, strategic communication, and contributing to continuous process improvement.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
Spanish
Work Mode
Hybrid