Analista de Suporte Júnior

Provide level I technical support to employees, resolving hardware and software incidents both in-person and remotely. Manage inventory control of assets and track, monitor, and resolve tickets via Jira Service Management, ensuring compliance with established SLAs. Configure, install, and maintain workstations, laptops, smartphones, and peripherals, including corporate device management through MDM tools.

Practical knowledge of Windows 10/11, macOS, and Microsoft 365 suite. Ability to propose process improvements and identify opportunities. Familiarity or willingness to learn ITSM tools for ticket management. Strong verbal and written communication skills.