Complaints Officer - Fraud and Scams

Investigating complaints to provide fair and transparent outcomes. Communicating with relevant product and operational teams to ensure a comprehensive understanding of cases. Consistently handling cases within deadlines and positively contributing to the team culture by assisting other Complaints Officers.

Very good verbal and written English skills. Strong analytical and detail-oriented mindset to notice patterns and trends. Excellent time management skills and ability to organize work effectively.

Health and dental allowance for you and your dependents. Paid time off including 30 days vacation, 3 'Me' days, and 1 volunteer day annually. A paid 6-week sabbatical leave after four years.