Técnico Soporte 2

Coordinate and monitor IT services, suppliers, and internal requirements. Manage incident tracking, activities, commitments, and action plans. Provide support for project management, resources, and goal compliance. Monitor KPIs, progress, risks, and deviations, identifying improvement opportunities.

Experience in IT operations, technology service management, or project support. Knowledge of IT infrastructure, servers, communication equipment, and Windows operating systems. Basic knowledge of Active Directory, incident management tools, and ITIL. Proficiency in Microsoft Office tools, especially Excel, Word, and PowerPoint.

SONDA Academy offers continuous learning opportunities for professional development. Hybrid work model with both in-office and remote work options. SONDA Wellness program supports personal and professional life balance.