Analista de Serviços B2C JR

Monitor daily critical cases and complaints related to machines, orders, deliveries, and financial issues for B2C clients. Support stakeholders in operational activities and ensure compliance with SLAs for critical cases. Conduct daily and weekly meetings to propose process improvement actions and consolidate data for decision-making.

Bachelor's degree in progress or completed. Experience in customer service, contact center, and handling critical cases. Advanced knowledge of Microsoft 365, especially Excel, PowerPoint, and SharePoint. Intermediate English or Spanish is desirable.

Hybrid work model based in Ribeirão Preto/SP or remote work. The position requires a 6x1 work schedule from 08:00 to 20:00.