Analista de Governança Operacional e Performance Sênior

Measure and validate billing processes executed by service partners, ensuring adherence to client standards. Monitor performance indicators, analyze results, and identify opportunities for operational efficiency and continuous improvement. Conduct recurring results meetings, performing operational diagnostics and tracking action plans.

Analytical and results-oriented profile. Ability to manage and track performance indicators (KPIs). Strong communication skills and ability to work with various stakeholders. Desired knowledge in customer experience management and operational governance.

The company offers a fully subsidized medical assistance plan for employees and dependents, dental assistance, meal or food vouchers without deductions, life insurance, private pension, and options for stock purchase at a discount. Additional benefits include extended maternity and paternity leave.