Analista de Experiencia al Cliente

Manage the end-to-end customer experience during incidents and maintenance, coordinating actions to minimize impact. Represent the voice of the customer by identifying needs and friction points for contingency management. Collaborate with various teams, tracking responsibilities and response times, while anticipating risks and proposing preventive actions.

Bachelor's degree in Administration, Marketing, Industrial Engineering, or related fields. 2-3 years of experience in customer experience, incident management, or similar roles. Advanced English and Microsoft Office skills are required, with desirable knowledge in Power BI and SQL.

We offer a flexible work model called 'Interbank Eres' and opportunities for professional development, including growth paths and upskilling tools within Interbank and the Intercorp Group.