Senior Technical Services Engineer

Own complex and high-impact customer investigations involving AI applications and agentic workflows. Lead structured investigations, root-cause analysis, and recovery efforts across multiple technical layers. Troubleshoot Kubernetes and containerized workloads, including deployments, images, secrets, and networking.

Typically 8+ years of relevant technical experience, including significant experience troubleshooting production systems. Hands-on experience building or troubleshooting agentic AI applications, including LangGraph and model-provider integrations. Familiarity with REST/JSON APIs and experience with Docker and Kubernetes.

We are looking to speak to candidates based in Mexico City for our hybrid working model.