Product Analyst
Plata CardCore Responsibilities
Build root cause analysis models integrating multichannel customer interaction data with resolution outcomes. Automate ingestion from CRM and ticketing systems, and build ETL pipelines using SQL and Python. Create executive and operational dashboards and standardize Customer Care KPIs. Develop internal AI agents for automated reporting and performance monitoring.
Requirements
0–3 years of experience in Customer Care, Operations, Data, or Quality Analytics. Strong SQL skills are mandatory, along with hands-on experience in Python (pandas, APIs, ETL workflows). Basic statistics knowledge and advanced English level are also required.
Key Skills & Technologies
Additional Information
Experience Level
Entry Level
Job Language
English
Employment Type
Full-time
Work Mode
Remote