Customer Success Manager - UK & Nordics

Serve as the primary point of contact for customers in assigned accounts, building and maintaining strong relationships. Oversee and manage the onboarding process for new clients, ensuring timely product adoption. Monitor client usage and conduct regular check-ins to ensure clients leverage the platform effectively. Develop strategies for high retention rates and manage the contract renewal process.

Minimum of 3-5 years of experience in customer success or account management, preferably in digital marketing. Proficient understanding of digital marketing services such as social media and content marketing. Strong problem-solving skills and ability to handle challenging client situations. Proficiency with CRM and customer success tools like Salesforce or Gainsight.

International and fast-paced environment with opportunities for professional growth and development. Flexible working environment with unlimited paid time off and a benefits package including private health insurance and pension. Modern office located in Central London.