SimplePractice

Customer Service Specialist (Hybrid)

SimplePractice

Core Responsibilities

You will act as the primary point of contact for customers, addressing inquiries via phone, chat, and email while troubleshooting platform issues. Additionally, you will conduct live onboarding calls and collaborate with internal teams to ensure high-quality support and conversion goals.

Requirements

Candidates must have 1-2 years of experience in a customer support role and hold a bachelor's degree. Proficiency in English and the ability to manage multiple software tools in a fast-paced environment are essential.

Additional Information

Experience Level

0-2

Job Language

English

Work Mode

Hybrid