Enablement Manager (Support)

Own the enablement function end to end, assessing gaps and prioritizing initiatives. Design and continuously improve structured training for new Support Specialists. Build and maintain ongoing training across all tiers, partnering with Team Managers to close skill gaps. Own the QA program, ensuring consistency and actionable feedback.

4–6 years in enablement, training, L&D, or instructional design, with 2+ years leading or managing a team. Proven track record of building and scaling training programs in a fast-paced tech or operations environment. Proficiency with Zendesk, Slack, and Google Workspace.