Customer Support Coordinator

Coordinate and lead a team of CX analysts to meet objectives and support their development. Serve as the main point of contact with the Contact Center team, ensuring compliance with established SLAs and quality standards. Escalate any incidents that may compromise operations and implement contingency measures. Lead strategic projects to improve internal efficiency and support operations.

Education in Business Administration, Engineering, or related fields. Experience in leadership and management of CX/Operations teams. Proven experience in Customer Experience with a customer-centric approach. Proficiency in Google Drive and Office Suite. Experience with Business Intelligence tools (Tableau, Power BI, Looker, etc.) is mandatory.