Specialist, Medical Insurance II
AbbVieCore Responsibilities
Provide subject matter expertise and best-in-class customer service for all inbound and outbound customer calls to drive first call resolution. Investigate and problem solve for patients experiencing escalated issues such as disadvantaged or complex access. Liaise between healthcare providers, insurance companies, and patients to administer the Patient Support Service programs.
Requirements
High school diploma or GED equivalent required; degree preferred. 2-4 years of work experience in a healthcare or reimbursement setting; previous experience in a call center environment preferred. Must have a thorough understanding of commercial and government pharmacy and medical insurance programs.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Hybrid