Refunds & Retention Specialist
Geeks on SiteCore Responsibilities
The specialist is responsible for protecting revenue by preventing unnecessary refunds and recovering at-risk transactions across all services through service recovery and objection handling. Key duties include reviewing refund requests, proposing solutions like re-dispatch or credits, and converting dissatisfied customers into retained clients.
Requirements
Candidates must have at least 2 years of experience in retention, collections, dispute resolution, or service recovery, coupled with strong negotiation and de-escalation skills. The role requires comfort in handling objections and difficult conversations while balancing customer experience with company profitability.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site