Analista de Relacionamento Junior - Centro Automotivo Porto

Provide effective customer service through multiple channels (phone, email, chat, and social media), ensuring clear and empathetic communication. Monitor and track performance indicators (KPIs) such as SAC and NPS, suggesting actions for process optimization. Collaborate with different areas of the company to resolve complex demands and ensure a positive customer journey.

Currently pursuing or holding a Bachelor's degree in Business Administration or related fields. Intermediate knowledge of the Office Suite, especially Excel. Analytical profile focused on problem-solving.

The position is exclusive for People with Disabilities (PCD) and requires availability for on-site work. The company offers a hybrid work model that will be explored during the selection process.