PROFESIONAL ENCARGADO DE MESA DE AYUDA
Apiux TechCore Responsibilities
The main objective is to ensure the correct management of IT tickets and incidents, providing timely follow-up to reported requirements, prioritizing urgent issues, and generating management information to measure response and resolution times.
Requirements
Candidates must have a minimum of 3 years of experience in Help Desk or IT incident management, possess knowledge of ITIL, and be proficient in ticket management tools, ideally Gestick or similar. A technical or engineering degree in related areas is expected.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Spanish
Work Mode
On-site