What You'll Do
Conduct service audits based on defined criteria. Record results and assist in developing corrective action plans with leadership. Monitor key operational indicators, identify variations, and escalate alerts with preliminary cause analyses. Support training by assisting in structuring and delivering training sessions for the operational team.
What We're Looking For
Bachelor's degree completed or in progress in IT. Experience in quality monitoring routines or process improvement. Experience in delivering training, onboarding, or public presentations. Proficiency in Excel or Google Sheets.
What We Offer
Flexible work arrangements promoting a balance between personal and professional life. Opportunities for professional development and continuous skill evolution. A collaborative, diverse, and innovative environment that encourages teamwork.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site