Partner Operations Manager
AirbnbCore Responsibilities
The role is accountable for the holistic performance of assigned partners or services, enabling a strong operational environment and ensuring high-quality support for the community by owning performance against key service metrics like customer satisfaction and productivity. This involves driving accountability with outsourced partners, prioritizing focus areas aligned with company strategy, and acting as the single point of contact across Delivery and CS.
Requirements
Candidates must possess over 8 years of progressive experience in customer service or operations, with at least 5 years in partner management or a BPO environment, demonstrating success in driving improved partner performance. Essential capabilities include exceptional partner management, strong data-driven decision-making, strategic thinking, and the ability to work weekends and travel internationally as required.
Key Skills & Technologies
Additional Information
Experience Level
10+
Job Language
English
Work Mode
On-site