Analista de Mesa de Ayuda (Hibrido)
Urbvan by KolorsCore Responsibilities
The role is responsible for comprehensively managing operational and technical incidents, including registration, analysis, and follow-up to identify root causes and propose effective solutions. Additionally, the analyst must generate key reports and indicators to monitor performance, detect trends, and facilitate timely decision-making.
Requirements
Candidates need a degree in administration, actuarial science, systems, or law, along with at least 6 months of experience analyzing incidents and creating reports using CRMs like Salesforce, HubSpot, or Slack. Proximity to the work location is also required.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
Spanish
Work Mode
Hybrid