Customer Service Agent (Non-Voice) Portuguese
BrickBrandsCore Responsibilities
The agent will serve as the primary communication channel between brands and customers across digital platforms, managing high volumes of comments and reviews, including sensitive feedback, while protecting the brand's voice. Responsibilities include actively monitoring and engaging on various platforms, responding via public channels, chat, and direct messages, and moderating content according to brand guidelines.
Requirements
Candidates must possess a High School Diploma or equivalent and have at least two years of experience in social care, community management, or digital customer service, requiring fluent written and oral English skills. Essential requirements include having a personal PC/laptop with a webcam and a stable home internet connection to manage an 8-hour rotating shift.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote