Customer Retention Team Lead
HyprworkCore Responsibilities
The Team Lead manages the inbound retention call team to reduce churn and save customer relationships through effective coaching and real-time performance monitoring. They are responsible for developing retention playbooks, handling complex escalations, and providing data-driven insights to improve business performance.
Requirements
Candidates must have at least 2 years of customer support experience with 1 year in a leadership role and a deep understanding of subscription business models. Strong verbal English communication skills, a data-driven mindset, and proven experience in cancellation prevention are essential.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote