Loyalty Specialist

Take inbound requests from customers requesting to cancel and identify key issues in customer satisfaction. Analyze customer metrics to identify early indicators of possible cancellations and make outbound calls to proactively address customer issues. Document detailed customer feedback regarding cancellation reasons and retention tactics in Salesforce.

2+ years experience in customer service or support. Familiarity with Salesforce, Slack, and Google Suite. Excellent verbal and written communication skills.

Tebra offers a wellness and childcare subsidy and a University/Education discount in Costa Rica. Additional resources for mental health and fitness are also provided.