Specialist, Insurance II

Provide subject matter expertise and best-in-class customer service for all inbound and outbound customer calls. Investigate and problem solve for patients experiencing escalated issues such as complex access or savings card challenges. Liaise between healthcare providers, insurance companies, and patients to administer the Patient Support Service programs.

High school diploma or GED equivalent required; degree preferred. 2-4 years of work experience in a healthcare or reimbursement setting; previous experience in a call center environment preferred. Must have a thorough understanding of commercial and government pharmacy and medical insurance programs.

Comprehensive medical and dental insurance. Additional vacation days beyond legal requirements. Flexible hybrid work model allowing work from home two days a week.