Analista de Experiencia do Cliente Sr - B2B

Manage a portfolio of clients, building strong and long-term relationships. Conduct onboarding processes and service adoption. Monitor client success metrics and identify churn risks, developing action plans for retention.

Previous experience in Customer Success, Client Management, or similar roles. Experience with B2B clients and large accounts. Knowledge of digital marketing metrics and CRM tools.

The company promotes equality of opportunity and affirmative action. They are committed to creating an inclusive culture and a work environment that balances career and personal commitments.