Customer Success Director (SDQ)
HoratioCore Responsibilities
This role is responsible for managing the onboarding and implementation of new clients, as well as ensuring client satisfaction and retention throughout the service lifecycle. Key duties include designing and executing workflows, managing a team, developing revenue-generating initiatives, and acting as the primary point of contact for decision-makers.
Requirements
Candidates must have at least 5 years of experience in similar roles, preferably with a Bachelor's degree in Business Administration or Marketing, with an MBA preferred. Essential abilities include strong interpersonal skills, strategic thinking, analytical problem-solving, and proven success in driving customer satisfaction and experience.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
On-site