Assistente de Atendimento Reclame Aqui | Exclusivo PcD

Handle customer complaints registered on Reclame Aqui, tracking cases from receipt to resolution. Contact customers via phone, email, and WhatsApp to understand their issues and assist in resolving their demands. Record information and monitor the progress of cases in internal systems, while collaborating with partner areas to gather information and support resolution efforts.

High school diploma required. Previous experience in customer service is essential. Basic knowledge of the Office Suite is necessary, along with the ability to manage various customer service channels.

The position offers a flexible work model, varying according to the function, with a preference for in-person interactions to enhance workplace relationships. The company emphasizes a culture of flexibility and autonomy.