Regional Customer Success Lead
FracttalCore Responsibilities
The role involves leading Customer Success Managers in the Southern Cone region, ensuring effective adoption, retention, and expansion of accounts through team management and process improvement. The mission centers on driving Net Revenue Retention (NRR), managing strategic account renewals and expansions, and executing regional customer experience initiatives.
Requirements
Candidates must possess over 4 years in Customer Success or account management, including at least 1 year leading teams, with experience managing portfolios in SaaS companies across SMB to Enterprise segments. Strong knowledge of key customer success KPIs like NRR and churn, coupled with excellent leadership, analytical, and communication skills, are essential.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
Spanish
Work Mode
Hybrid