Analista de Melhoria Contínua da Experiência - Mercado Pago
Mercado LibreCore Responsibilities
Understand and anticipate user problems, identifying opportunities in processes, services, and products to reduce friction. Identify improvement opportunities based on data analysis, such as contact rates and NPS. Generate continuous improvement instances by quantifying friction and co-creating solutions for an extraordinary user experience. Interact with Product and Business teams for the segmentation, implementation, and measurement of improvement initiatives.
Requirements
Consistent analytical experience with a strong ability to identify problems, structure analyses, and propose data-driven solutions. Intermediate or advanced proficiency in Excel and PowerPoint for information analysis and executive presentation creation. Knowledge of SQL, dashboard construction, and AI tools is a plus. Intermediate Spanish is a plus due to frequent interactions with Latin American teams.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Remote