Manager de Aclaraciones y Controversias Emisor (Ciudad de México, Miguel Hidalgo)

Ensure the correct operational development of the area by evaluating action plans to improve internal processes in compliance with international brand regulations and national regulators. Plan strategic initiatives for automated claims handling, reducing claim volumes by identifying and solving root causes. Integrate data analysis to transform it into improvement strategies, utilizing technological advancements and artificial intelligence for process optimization.

Bachelor's degree in economic-administrative areas or engineering. Minimum 5 years of experience in chargeback management and issuer disputes. Intermediate to advanced English proficiency. Essential knowledge in credit and debit card dispute resolution, national and international chargeback management, and relevant financial regulations.