Customer Experience Manager
thekoinclubCore Responsibilities
The Customer Experience Manager will own and lead the entire customer experience function for The Wessex Mint, ensuring consistently high standards across phone, email, and helpdesk support channels. This includes overseeing daily operations, managing the team's performance, and collaborating with other departments to improve the overall customer journey and support business growth.
Requirements
Candidates must have significant experience in customer experience or service operations leadership, with proven success managing phone-based support environments and improving service systems and workflows. Excellent English communication skills and the ability to maintain a professional and trustworthy tone when discussing financial products are essential.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
Remote