Customer Care Professional with advanced German and English skills - Card Member Maintenance & Inquiries
American ExpressCore Responsibilities
The role involves delivering extraordinary customer care by responding to account questions in a fast-paced environment and resolving product or service inquiries by determining the cause and articulating the best solution. Responsibilities also include nurturing customer relationships and documenting necessary account information.
Requirements
Candidates must be fluent in writing and speaking advanced German, and English proficiency is mandatory. Required qualifications include customer service experience focused on loyalty building, strong communication skills, and demonstrated resiliency in a metric-driven environment.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
Hybrid