Latam Customer Support Lead
PepsiCoCore Responsibilities
The LATAM Customer Service Lead will support leaders in executing customer ordering processes across multiple units, ensuring seamless order processing through optimized staffing and scheduling. This role is accountable for leading the team driving end-to-end order processing, case management, and deploying premium service strategy aligned with technology enhancements.
Requirements
Candidates must possess a Bachelor’s Degree in Business, Operations Management, or Engineering, with an MBA preferred, alongside 10+ years of experience in customer service or operations, including 5+ years in senior leadership with people management. Fluency in English is required, and Spanish proficiency is an asset.
Key Skills & Technologies
Additional Information
Experience Level
10+
Job Language
English
Work Mode
On-site