Servicing Training Lead
WiseCore Responsibilities
This critical leadership role manages the Servicing Training Specialist team, overseeing end-to-end management, performance, and strategic direction to ensure high-quality training delivery aligned with Servicing Operations goals. The Lead is responsible for driving team performance, fostering continuous improvement, managing stakeholder relationships, and overseeing strategic reporting and resource allocation for the L&D function.
Requirements
Candidates must have experience in a training and development role, preferably within a Servicing, Operations, or Contact Center environment, alongside proven expertise in leading and managing L&D professionals. Essential qualifications include strong analytical skills for data interpretation and reporting, excellent stakeholder management, communication abilities, and proficiency in modern training methodologies.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
On-site