Analista de Dados Sênior (CX e Operações) - Campinas/SP
AgibankCore Responsibilities
Consolidate a unique performance indicator framework for CX/Operations, eliminating discrepancies between data sources. Automate the publication of dashboards and maintain an updated metrics dictionary. Generate strategic analyses with actionable recommendations for process optimization. Support volume allocation decisions between BPOs and renegotiate SLAs. Mentor junior analysts and contribute to data governance improvements.
Requirements
Experience in building and maintaining business indicators autonomously. Advanced knowledge of SQL in high-volume environments. Strong executive communication skills for analysis presentations. Experience with Python (Pandas/NumPy) or PySpark. Familiarity with visualization tools like Power BI, Tableau, or Looker.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site