What You'll Do
Analyze and resolve complex technical problems not addressed by levels 1 and 2 of support. Develop and maintain key procedures for technical problem resolution. Monitor and ensure service quality during technical interventions.
What We're Looking For
1 year of experience in level 1 or 2 support, or 2 years in Field Service with technical claims management. University student in Electronics Engineering, Telecommunications Engineering, Computer Engineering, Systems Analysis, Networks, or related fields. Intermediate English proficiency.
Key Skills & Technologies
Additional Information
Experience Level
Junior
Job Language
Spanish
Employment Type
Full-time
Work Mode
On-site