Analista de Calidad Entrega del Servicio

Conduct quality audits at airports, on flights, and at various customer touchpoints to ensure compliance with service, hospitality, and presentation standards. Analyze collected data to build tracking indicators, identify root causes, and detect improvement opportunities. Prepare audit reports with findings, conclusions, and clear recommendations to facilitate decision-making and corrective actions.

Bachelor's degree in Industrial Engineering, Process Engineering, Business Administration, Quality Management, or related fields. 1-2 years of experience in cabin crew processes, airports, auditing, project management, or service areas. Knowledge of quality management, process auditing, data analysis, and report preparation. B2 level of English preferred.