Lead Service Designer (Advanced English) - CL - Remote
ThoughtworksCore Responsibilities
The Lead Service Designer will play an active, strategic role in project delivery, using advanced research to translate operational realities into clear efficiency opportunities, leading strategic research initiatives to map intricate processes and drive C-Level decision-making. Responsibilities include facilitating high-stakes workshops, leading the creation of master Service Blueprints, designing unique strategies balancing UX with business efficiency, and communicating project scope and risks based on research findings.
Requirements
Candidates must be strategic, hands-on Lead Service Designers with C-Level experience, mastering ecosystem mapping and Service Blueprints through advanced research and Lean Service Design to transform complex processes into business efficiency. Essential qualifications include expertise in strategic research methods, data-driven diagnostics, proven ability to translate business metrics to design requirements, and proficiency in both Spanish and English.
Key Skills & Technologies
Additional Information
Experience Level
10+
Job Language
English
Work Mode
Remote