Clara

Customer Success Operations Associate (Associado de Operações de Customer Success) - São Paulo (Hybrid)

Clara

Core Responsibilities

Own and maintain the daily HubSpot CRM environment for the local Customer Success team. Design and maintain actionable scorecards and dashboards in HubSpot, Metabase, and Google Sheets. Proactively identify manual bottlenecks in daily CS operations and build automated workflows using n8n and AI tools to streamline data enrichment and operational tasks.

Requirements

1–2 years in Sales Operations, CS Operations, Revenue Operations, or Data Analytics within a B2B SaaS or tech environment. Direct, hands-on experience with HubSpot CRM. High proficiency in Google Sheets / Excel for data manipulation and interpretation.

Additional Information

Experience Level

Junior

Job Language

Portuguese

Employment Type

Full-time

Work Mode

Hybrid