Helpdesk Lead
ExperianCore Responsibilities
The Helpdesk Lead manages daily IT help desk functions, including ticket troubleshooting, staff training, and scheduling. They are also responsible for overseeing Microsoft SCCM infrastructure, desktop platform optimization, and ensuring effective incident and service request management.
Requirements
Candidates must have experience in a management or lead position with strong problem analysis and resolution skills. The role requires the ability to lead a team and provide after-hours emergency response when necessary.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Hybrid