Analista Pleno de Experiência do Cliente - Mercado Envios

Design the quality assessment methodology for interactions in the case management process. Lead follow-up routines with different teams to ensure responses meet established quality standards. Monitor quality indicators and generate analyses to identify trends and improvement opportunities in the seller experience.

Bachelor's degree in Logistics, Engineering, Administration, or related fields. Previous experience in quality assessment or related areas, with the ability to analyze data and develop actionable plans. Strong collaborative skills and ability to influence cross-functional teams, with Spanish proficiency as a plus.

Join a company with an entrepreneurial spirit that values long-term thinking. Opportunities for personal development in a challenging and growth-oriented environment. Enjoy a great work atmosphere with everything needed for an excellent experience.