Analista Suporte Pleno

Provide level 1 support remotely to users via phone, ticketing system, and remote access tools. Conduct level 2 support on-site, addressing technical issues and following up on demands until resolution. Register, categorize, and prioritize tickets according to client-defined procedures. Maintain updated records of actions taken and solutions applied.

Incomplete higher education in Information Technology or related fields. Experience with remote and on-site user support. Knowledge of IT equipment, applications, and resources. Intermediate English for reading and writing.

The company offers a range of benefits including meal vouchers, discounts on courses and educational institutions, online training platforms, mentoring, medical and dental assistance, and a pet care agreement.